Unified Customer Service Platform for Enterprise Clients
JABNET OmniChannel is a managed customer-service inbox platform built specifically to help companies, clinics, hotels, educational institutions, government agencies, and commercial enterprises manage all customer messaging within one central dashboard.
Stop switching between multiple mobile devices and scattered apps. With this managed platform, your customer service agents respond to incoming messages collaboratively across WhatsApp Business API, Instagram Direct, Facebook Messenger, TikTok DM, website Live Chat, and Email. JABNET manages the complete technical setup and ongoing maintenance (we handle the technical side).
Integrated Communication Channels
WhatsApp Business API
Connect official business WhatsApp numbers for multi-agent concurrent usage.
Instagram Direct
Reply to customer DMs and Instagram interactions directly inside the shared inbox.
Facebook Messenger
Manage incoming messages from corporate Facebook Pages without switching apps.
TikTok Direct Message
Consolidate customer inquiries coming from your official corporate TikTok account.
Website Live Chat Widget
Deploy an interactive web chat widget to engage online site visitors in real time.
Email Support Integration
Route official support emails into actionable conversation threads inside the dashboard.
Key Features & Platform Benefits
- Multi-Agent Single Number Access: Overcome hardware bottlenecks by enabling multiple agents on one WhatsApp number simultaneously.
- Flexible Team & Agent Assignment: Route incoming chats automatically or manually with labels and internal team notes.
- Canned Responses & Business Hours: Configure away messages outside operating hours and standard response templates for frequent queries.
- Unified Customer History: Retain full cross-channel communication records per client for team context and auditability.
- Performance Analytics & Reports: Track first response time, resolution speed, and agent conversation volume in real time.
- Fully Managed Technical Setup: JABNET handles verification, API integrations, server operations, and staff onboarding.
JABNET Internet Integration & Bundling Scheme
JABNET OmniChannel is flexibly offered both as an included bundled package and as a subscription add-on:
Included Package
For subscribers of JABNET Corporate Dedicated Internet, the JABNET OmniChannel platform is INCLUDED FREE as a bundled service benefit with no extra platform fees.
Service Add-on
For subscribers of MSME (UMKM), School/Campus, or Corporate Staff internet plans, JABNET OmniChannel is available as an optional Add-on Package at affordable rates.
Client Onboarding Process
Deploying JABNET OmniChannel for your company follows 4 straightforward steps:
1. Consultation & Plan Selection
Our team evaluates your channel volume, daily message flow, and agent seat requirements.
2. Profile & Number Preparation
The client submits their corporate WhatsApp phone number and company registration details.
3. Technical Setup & Training
JABNET integrates social media APIs, configures the dashboard, and trains your support personnel.
4. Live Managed Operations
Your customer service team begins managing all communications with 24/7 technical support from JABNET.
JABNET OmniChannel Dashboard Interface
User-friendly interface built for both frontline agents and operations supervisors:
Multi-Channel Unified Inbox & Chat View
Agent Response Performance & Analytics
Tailored for Industry Sectors
JABNET OmniChannel delivers operational efficiency across diverse business domains:
B2B Managed Service Plans
Choose a managed service subscription aligned with your organization's support scale:
Starter Business
For small customer support teams
- Up to 3 CS Agents
- 1 WhatsApp Business API
- Instagram & Messenger
- Live Chat Widget
- Managed Setup & Support
Pro Growth
For growing businesses and mid-market firms
- Up to 10 CS Agents
- 1 WhatsApp Business API
- All Supported Channels
- Full Analytics Suite
- 24/7 Priority Support
Enterprise Custom
For large enterprises and public institutions
- Unlimited CS Agent Seats
- Multiple WhatsApp APIs
- Custom CRM / System API Integration
- Dedicated Account Manager
- SLA & On-Site Staff Training
Frequently Asked Questions (FAQ)
Yes. The official WhatsApp Business API number remains entirely owned by and registered under your legal corporate entity. JABNET facilitates Meta business verification and manages the server infrastructure.
There are no hardware limitations. Agent seats scale according to your chosen plan, allowing anywhere from 3 to dozens of agents working concurrently on the same business number.
Entirely secure. JABNET OmniChannel is hosted on isolated self-managed infrastructure using industry-standard encryption protocols. Full compliance details can be reviewed in the JABNET OmniChannel Privacy Policy.
Yes. JABNET OmniChannel provides REST APIs and Webhook capabilities to support seamless data synchronization with your internal CRM, ERP, or custom helpdesk software.
Elevate Your Corporate Customer Service Performance Today
Discuss your corporate customer service communication needs with JABNET specialists. We manage the entire lifecycle from initial onboarding to full operation.
Free Consultation via WhatsApp